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Virtual Assistant FAQ

Discover & Find Our Questions & Answers

Check out our FAQs section for answers to common inquiries.

At Freedom and Balance (F@B), out virtual assistants are more than just assistants. They come to us with experience as professionals across functions such as Marketing, Finance, Architecture, and more.

At this time, we may place a VP for part-time hire or project-based work on a case-by-case basis. 

Depending on your availability requirements for the role, our VPs typically work North American workday hours, 9am to 5pm in your time zone, Monday through Friday.
There is an initial onboarding fee that covers the hiring and training of the VP. Once onboarded in your organization, the investment starts at $2500, depending on the role, and is processed every 4 weeks. Unlike many VA service companies, we provide our VPs with benefits to ensure they are taken care of and don't have to pay for everything out of pocket.
Yes, our VPs are under your employment. However we are there to help facilitate feedback and coaching, while also providing pay and benefits.

Our VPs are currently full-time only for a few reasons:

  • We don't want their time split amongst multiple people because, at some point, one or more clients may need more of the VPs time, which means leaving the other clients with less or no support.
  • We want our VPs to be 100% focused on you and your business while providing them with job security
  • Our experience is that sooner than you think, you will find more activities you need the VPs to do. With the help of our DWM (Daily, Weekly, Monthly) List we can help you get ahead of that.
Our VPs are primarily located in the Philippines.

Our VPs are talented professionals in their respective fields, so they will bring their skills to the role based on your requirements. Plus, you can download this list of tasks your VP could do for you!

Download 101 VA Task List

We give a time frame of 3-4 weeks from signing the agreement to having them join your organization. We're often closer to 3 weeks (it goes by fast!), but we're more concerned that we get the right fit for you, than just anybody.

We provide support to both the VPs and you.

For the VPs we have weekly meetings for them to stay engaged in the community and learn from each other. They also get regular check-in calls with our team to help them through any issues and provide them wih coaching.

And for you, we have scheduled monthly calls during the first 90 days to ensure you're utilizing the VP. We provide further feedback on how you can maximize their potential. After the first 90 days, you retain support from our team and will support you at any point you wish.

Currently, we only accept applicants who have prior VA experience.

Not younger than 19 years old, considering that we require experience. There is no set limit to the maximum age, as long as you are able to perform the VA tasks without any issues.

Yes, as long as they have relevant VA experience.

No, we decline applicants who have other clients since we only hire full-time members.

You may visit our page This is updated for job openings.

As long as you follow the job posting instruction properly, you'll be fine. Our process is automated and you are immediately disqualified if you don't follow the instructions.

All applications go through an automated process. Please check your spam or junk folder for any possible email from us that you may have missed.

All applications go through an automated process, including the hired applicants. Please check your spam or junk folder for any possible email from us that you may have missed.

  • Competitive rate
  • Paid 2 weeks of Training
  • Company Holidays
  • Paid Time Off (pro-rated and eligible after 3 months)
  • Tech Incentive (after 3 months)
  • HMO (after 1 year)
  • VP Support System

No, we currently don’t. You may apply for it as self-employed.

A VA needs to upskill. The Virtual Professionals on the team are provided this opportunity and are able to collaborate with other members of the team to practice their newly-acquired skills.

Schedules vary depending on your client’s timezone and business hour needs. Most of the members are working from 9 AM to 5:30 PM Pacific time.

All schedules will be based on the working hours preferred by the client. You will be working at least 8hours daily, 5 days a week.

Yes, You will go through the same hiring process as everyone else.

Yes, as long as your work computer is not outdated, has at least 4GB RAM, preferably iCore3 to be able to perform the VA-related tasks.

Yes. We do a lot of zoom calls and we require the attendees to turn on their camera.

Yes, you may, as long as it is not below 35WPM.

Yes, as long as you are in a quiet place and we can hear each other without any distractions.

Any noise-canceling headset that minimizes your background noise since we do a lot of zoom calls.